FAQs

For mainland France , you can choose home delivery via Colis Privé (normal delivery), Chronopost (express delivery) or Mondial Relay.

For the Euro zone, as well as the United Kingdom and Switzerland , via Colissimo (normal delivery), DHL (express delivery) or Mondial Relay.

For the rest of the world , we offer delivery via DHL (express delivery).

Delivery costs vary depending on the amount of your order, the carrier selected, and the destination of your package. Delivery is free from 90€ of purchase in mainland France, for delivery via Mondial Relay. Otherwise :

For mainland France, €3.90 for Mondial Relay delivery, €5.90 for normal home delivery, €10 for express delivery.

For the Euro zone, the United Kingdom and Switzerland, €6 for Mondial Relay delivery, €10 for normal home delivery and €20 for express delivery.

For the rest of the world, 20€ with Express delivery

For normal delivery or Mondial Relay , your package will be shipped within 48 hours.

For Express delivery , it will be shipped within 24 hours in mainland France, the Euro zone, the United Kingdom and Switzerland. For worldwide delivery, shipping will be made within 48 hours.

During busy periods, sales periods or collection launches, these delivery times may be slightly modified. Thanks for your patience.

To track your order, you can log in to your customer area. If, during your purchase, you did not create a customer account and continued as a visitor, you can create an account using the address provided during your order, and the latter will appear in your new account.

Yes, we deliver to all countries in the world! Find information relating to delivery times and costs above, by clicking on the questions concerned.

If your package appears lost or stolen, we invite you to contact our Customer Service by
email to contact@angarde-shoes.com.
Our team will contact the carrier to initiate the necessary procedures.
Remember to specify the number of the Angarde order concerned for processing
quick response to your request!

When your order is validated, we send you a confirmation email including
the number of your order as well as the summary of your basket.

You can also find the details of your order in your my account/my orders area.
Didn't receive the summary? Write to us at contact@angarde-shoes.com
we can check the status of your order with you.

To connect to your customer account, click on the my account space at the top right
from the home page on your computer, or on the menu from your mobile. Enter your
email address and your password then validate.

You have 30 days to return a product that does not suit you. This period begins from the date of receipt of your package (exception made during the end of year period when orders placed between November 1 and December 20 can be returned until January 15 of the following year ).

The refund is made within 15 working days by re-crediting your bank card or your PayPal account after checking the good condition of the item and its packaging.

It depends on your delivery country:

In mainland France, Spain, Germany, Luxembourg and Belgium , return costs are at the
charge of Angarde. Reshipping costs are also the responsibility of Angarde.

For the euro zone (excluding mainland France, Spain, Germany, Luxembourg, Belgium) , return costs are the responsibility of the customer. Return shipping costs are your responsibility.
from Angarde.

For the rest of the world , return costs are the responsibility of the customer. Return shipping costs are also the customer's responsibility.

Your order must be returned in perfect condition (impeccable inner and outer soles for example), in the original box with pouch and cork soles, and within 30 days.

To proceed with your return, we invite you to go to the Return an item page, and click on the “PROCEED WITH THE RETURN” button. You will be guided through the process.

If you wish to return a product purchased as a pre-order, you have the option of reordering the same product at the same pricing conditions as when you pre-ordered: we will refund the difference upon receipt of your returned pair.

Yes, you can send us a second return. In this case, the return costs are your responsibility.
charge. We invite you to contact our Customer Service by email at
the address contact@angarde-shoes.com providing you with your order number as well
than the email address used to place the order. We can then give you a
QR code to place inside your package then you can return your package to your
costs, to the address of our warehouse that we will give you.

Benefit from secure payment by credit card, Amazon or Paypal.

Angarde pays full attention to security issues regarding payment on the Internet. Your banking data is transmitted to our server encrypted using the SSL (Secure Socket Layer) protocol and transferred in a completely secure environment to our payment intermediary STRIPE. Your banking data is not kept in any way.

To enter your promo code, easy! Simply click on the "payment" button in your basket, and add it in the dedicated field at the top right of the next step (Information step)!

For all our products, we choose high-end recycled, upcycled and natural materials in order to be in line with our circularity and sustainability approach. Find details of our materials here .

Your Angarde Espadrilles, Mules and Slippers are assembled in the South East of Spain, by a family business with more than 25 years of know-how in the footwear sector.

Your Angarde Sneakers are made in the Porto region, in the North East of Portugal, the footwear basin where the biggest luxury brands are produced.

To obtain your Angarde pair, there are two options: buy it online, by selecting your size, adding to the basket and then letting yourself be guided; or in store, either at our resellers or in our new store! Find all our points of sale here .

Absolutely, you will find them online, right here .

The 2nd life program allows you to recycle all your Angarde pairs when they reach the end of their life. Complete this form to send us your request. You will then receive a prepaid slip so that you can return your pair to us at the end of its life. To thank you, we will send you a -15% voucher to be used on all of our collections (excluding pre-orders).

To benefit from the Angarde loyalty program, all you need to do is create an account ! You'll earn the amount of your order in points, and your points will allow you to get coupons, free delivery or other rewards. Find details of your benefits here .

You can contact Angarde Customer Service from Monday to Friday from 10:30 a.m. to 12:30 p.m.
then from 2:30 p.m. to 6 p.m.:
1) by email: contact@angarde-shoes.com
2) by chat (“chat” button at the bottom right of your screen)
3) by telephone at +33 1 42 33 06 38

Marine and her team will be delighted to answer you!

Do not hesitate to call us on 01 42 33 06 38 or go to the contact page to obtain quick feedback by email. We will be happy to answer you, from 10 a.m. to 12:30 p.m. and from 2:30 p.m. to 6 p.m.

From mainland France, Spain, Germany, Switzerland, Belgium and
Luxembourg we can reship your order free of charge.
We invite you to contact our Customer Service by email at contact@angarde-
shoes.com by confirming your delivery details (last name, first name, address, number
telephone number, email and order number).
We will then send you confirmation that your request has been taken into account and you will need to
However, please wait a few days to receive your new shipping number from our
part - the time we receive your returned package and prepare for reshipment.
From other countries, we unfortunately cannot reship your order.
free.

Your orders can be grouped into a single package if you have placed several
orders on the same day, with the same bank card, and you have chosen the
same delivery address.
Write to us at contact@angarde-shoes.com with your order numbers
so we can group them together.
If the total of the two orders reaches the threshold necessary to benefit from delivery
free, shipping costs will be fully refunded.

Once your order has been validated, you have one hour to cancel it.
Write to us at contact@angarde-shoes.com with your number
order.
After this period, our teams will no longer be able to cancel your order.
In this case, we will invite you to return your items once received and then we
will reimburse you within 15 days once your return package is received at our warehouse.

When the site receives a large number of visitors, technical problems may
appear. We recommend using the Google Chrome browser to facilitate
your navigation on our site.

Yes, parts ordered online can be returned to our Angarde Boutique:
80 rue d'Aboukir, 75002 Paris - Tuesday to Saturday from 11 a.m. to 7:30 p.m.

We do not yet offer an in-store e-reservation service. You can
However, contact our store by telephone at the following number: 01 40 13 90 96

Create your Angarde account to receive our invitations or track your orders
very easily.

To create a customer account, nothing could be simpler:
- Click on the my account space at the top right of the home page on your computer, or on the menu from your mobile.
- Enter your email address on the identification page.
- Fill in the requested information and validate

Our newsletter is full of information and shares with you the latest Angarde news,
collectible releases and much more!
To receive our invitations, simply go here .

If you still do not receive our invitations, we invite you first
time to check your spam, try from your computer and add
the address contact@angarde-shoes.com to your address book.

Favorite pieces? You can create your wishlist by clicking on the
little heart present on each product sheet. Note that these parts are not reserved for you.

During collection launches, certain pieces may be quickly
sold out. However, you can create an alert in order to be kept informed of a possible
restocking. To do this, simply click on Be notified of restocking on the product sheet
in question. You will receive an email if it becomes available again.

The Espadrille:
You can wash your pair of espadrilles with cold water, soap and a nail brush. Models without glitter can also be machine washed (30° or cold, without spinning).

Basketball:
After removing the dust with a brush, apply our Sneakers Shampoo . Lather, rinse with clean water, pat them dry and let them air dry on wooden shapes. We recommend that you apply a veil of Eco Protect waterproofing to your sneakers to protect them from rain and future stains. When you are not wearing them, store them in a cupboard away from humidity, held in place by wooden tensioners .

The mule :
Water-resistant outsole (dry quickly). Upper (upper part) to clean with cold water, soap, and a sponge.

The Slipper:
We use high-end materials (recycled Italian wool, premium leather, etc.) in the making of your slippers. It is therefore necessary to take care of it on a daily basis, as you would a beautiful cashmere sweater. We advise you to wear them indoors but not "in slippers", to protect them from moths (they are recycled but natural wool) and to clean them with water and Marseille soap if necessary. If your soles are worn, you will find replacement wool soles on our site.