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How to return my order ?

In order to process a return, you first need to log in to your account on by clicking on “My Account”. Once connected, please select the concerned order, then follow the instructions.

We will issue your refund within 14 business days of receipt of your return after we checked the good conditions of the items and their packaging.

We don’t do exchanges but only refunds.

Les colis sont à nous retourner à l’adresse suivante :

Fédération des APAJH
CAP 18
189 Rue d’Aubervilliers
Voie C - Porte 32 / 34
75018 PARIS 18
Tel: +33 1 44 65 95 72

Can I exchange my order ?

We don’t do exchanges but only refunds.

If you wish to get the item you order in a different size, you have to send us back the item that doesn’t suit and order the new item.

Return costs are born by customers.