Deliveries & Returns

For delivery in mainland France , you can choose:

- delivery via Shop2Shop , free from 90€ of purchase (otherwise 2.9€ for baskets below 30€ and 3.9€ for baskets between 30€ and 90€). Also valid for Belgium.

- home delivery (€3.9 for baskets under €30 and €5.9 for baskets over €30).

- Chronopost express delivery (€10)

For the Euro zone , the United Kingdom and Switzerland at home via Colissimo (€10), or express via DHL (€20).

For the rest of the world , we offer express delivery via DHL (20€).

Delivery times vary depending on location, time of order and delivery method selected.

For delivery in France : 1 to 5 working days depending on the method selected.

For delivery in the Euro zone : Belgium, Germany, Spain, Luxembourg, Netherlands, Italy: 3-5 days depending on the selected method. For the rest of EU countries: 4-10 days depending on the country and method selected.

For the rest of the world : 5-10 days depending on the method selected.

Our delivery times do not take into account order preparation time, which can vary from 24 to 48 hours (standard working days). Orders placed before 11 a.m. are generally prepared during the day.

Orders placed from mid-November to December 31, 2023 have until January 31, 2024 to request a return. If you added our €1 Christmas bag, there is no need to return it in your package as it is non-refundable.

Normally, you have 30 days to request a return for an exchange or refund. The return is free from mainland France, Belgium, Germany, the Netherlands and Luxembourg. Beyond this period, no item will be exchanged. We take care of the return label (first one only).

Your item must be returned in perfect condition. For shoes, the inner and outer soles must be in very good condition, in the original box with the transport pouch and the cork soles. The shoe box should not be used as a shipping box.

For clothing, the item must be returned in its original packaging, with the label. A little extra for Parisians (and nearby suburbs), a courier service is available!

Exchange and refund requests from the rest of the world can also be made on the link below.

The return label to be generated for sending is the responsibility of the customer .