Who are we ?
ANGARDE is a French brand that was created in 2014. It belongs to the FRENCH PALS company which headquarters are located in Paris. For more information, please go to the section “STORY”.
ORDERING FROM US
How can I place an order on www.angarde-shoes.com ?
- Click on “E-SHOP” and select the collection that interests you
- Click on the model that you like
- Once you are on a product page, first select your size and then click on “Add to cart”. Add as many products as you want to your shopping basket.
- When you have finished shopping, click on your shopping basket and the select if you rather like to pay via Credit Card or Apple Pay vs Paypal
- Log in to your personal account if you already have one, or fill in your personal data (email address and shipping address), and then follow the instructions
- This will complete the ordering process. A confirmation e-mail will be sent to you.
How can I pay ?
You can pay with the followings debit/credit cards - VISA / CARTE BLEUE / MASTER CARD / AMERICAN EXPRESS - PayPal and Apple Pay. We do not accept any other payment method.
Is online payment secured ?
When you place an order on www.angarde-shoes.com, we guarantee you a fully secured environment. We use the SSL (Secure Socket Layer) protocol to encrypt your data and transfer them to our bank partner. Your bank details are never kept in memory.
Which country do you ship to ?
We ship to all countries in the world.
How much are the shipping rates ?
We ship free of charge anywhere in the world and we work with the following carriers:
- Metropolitan France: Colissimo
- Foreign countries: Colissimo International, DHL, FEDEX, TNT or UPS
Please be aware that if the country of delivery is not part of the European Union, customs duties will apply. ANGARDE has no control over those charges and they are the sole responsibility of the person placing the order.
How long will my delivery take place ?
Orders are processed with 48 hours. The delivery times are the followings:
METROPOLITAN FRANCE - D+2 to D+3 working days from the shipping day
FOREIGN COUNTRIES - D+5 for Europe / D+10 to D+15 for the rest of the World from the shipping day.
How to track my order ?
As soon as your order is in preparation, you will receive an e-mail, and you will be then able to find your tracking number on your account.
I have not received my order... What can I do ?
If you are not home when the carrier tries to deliver the parcel, you will get a “delivery notice” in your mailbox. This notice will tell you when the carrier will try to deliver the parcel again or in which office the parcel is available.
Sometimes, it happens that the carrier doesn’t let any delivery notice. This is why we advise you to check regularly the status of your shipment using your tracking number. If you can't find your tracking number, you can send us a request at email@example.com.
RETURNS & REFUNDS
How to return ?
In order to process a return, you first need to log in to your account on www.angarde-shoes.com by clicking on “My Account” at the bottom of the page. Once connected, please select the concerned order, then follow the instructions.
The address to send us back your order is the following:
Fédération des APAJH
189 rue d'Aubervilliers
Voie C - Porte 32/34
Tel: 01 44 65 95 72
We will issue your refund within 14 business days of receipt of your return after we checked the good conditions of the items and their packaging.
We don’t do exchanges but only refunds.
Can I exchange my order ?
We don’t do exchanges but only refunds.
If you wish to get the item you order in a different size, you have to send us back the item that doesn’t suit and order the new item.
ANGARDE SHOES: SIZES / PRODUCT CARE / ETC...
How to choose my correct size ?
ANGARDE sizes differently given its models. Please refer to the model you want to purchase on the Eshop page.
How to protect / clean my ANGARDE shoes ?
We advise you to use water repellant products first and then clean them with cold water, a sponge and some natural soap except for models in leather or suede.
Where are ANGARDE shoes manufactured ?
They are designed in Paris and produced in Spain.